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Brand & Service
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Contact
Customer Service
24 hours 'worry-free service, efficient communication, full tracking
Pre-sales service
Learn more about customer needs and provide product configuration solutions for customer screening.
invite customers to the production site or factory inspection, and explain the whole process.
According to customer needs, introduce the necessary supporting plan or financing plan.
Service in Sale
Timely provide customers with the production progress of products in the workshop.
According to demand, customers are invited to come to the factory to verify the delivery before delivery.
Monitor the whole transportation process to ensure safety and timeliness.
Contact the customer in advance to prepare the ancillary items needed on site to ensure that they can be put into production in a shorter time.
On-site commissioning and commissioning, engineers escort the whole process.
Provide professional training to help customers train on-site professional production operations team.
After-sales service
is equipped with exclusive after-sales service engineers to maintain efficient communication.
continue to provide customers with professional training, training follow-up professionals.
Regularly inspect the customer's site to understand the equipment situation and solve the problem
Establish customer product usage files and update them regularly.
lifetime to provide customers with spare parts.
service mechanism
One-day response system: troubleshooting control is completed within 24 hours.
dual supervision system: the general manager and marketing manager double supervision, providing services with manpower, material resources, financial resources, technical guidance accessories supply and other green channels.
Three-minute response system: service personnel are required to contact the customer within 3 minutes after receiving the dispatch order.
parts supply guarantee system: with a faster and more effective way in the shortest possible time.
说明页内容……
Midas · provide you with professional material handling program!
Close to users, collaborative user progress; With continuous innovation, enrich and enhance the user experience.
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